Refund Policy

At Wooffé, we strive to provide high-quality pet grooming services and products. If you are not satisfied with your purchase or appointment, we are happy to assist you with our refund and cancellation policy.

  1. Service Refunds
  • Refunds for grooming services are only available if the appointment is canceled at least [X] hours before the scheduled time.
  • If you are unsatisfied with a completed grooming service, please contact us within [X] hours of your appointment, and we will do our best to address your concerns. Refunds or re-grooming services will be considered on a case-by-case basis.
  1. Product Refunds
  • We accept returns and refunds for eligible products within [X] days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
  • Perishable items, such as pet treats, are non-refundable due to hygiene and safety reasons.
  • Customized or personalized items are not eligible for returns unless they arrive damaged or defective.
  1. Refund Process
  • To request a refund, please contact our support team at [Your Email] with your order number, details of the issue, and supporting images (if applicable).
  • Once your request is reviewed, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within [X] business days.
  1. Late or Missing Refunds
  • If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider as processing times may vary.
  • If the issue persists, contact us at [Your Email], and we will assist you.
  1. Cancellations
  • Appointments can be canceled or rescheduled at least [X] hours in advance to receive a full refund or credit for a future booking.
  • If you cancel within less than [X] hours of your appointment, you may not be eligible for a refund.
  1. Exchanges
  • If you received a damaged or incorrect product, we will gladly exchange it for the correct item. Contact us within [X] days of delivery to process an exchange.
  1. Non-Refundable Items
  • Digital gift cards, perishable treats, and personalized products are non-refundable.
  1. Contact Information